Error: You must enable JavaScript to use this site. Click here for instructions on enabling JavaScript.
Forgot MyPinnacleHealth Username?
Forgot Password?
MyChart ® Epic Systems Corporation

Learn More...

TERMS AND CONDITIONS OF USE

This website and related services are provided by PinnacleHealth System ("PinnacleHealth") to its patients subject to compliance with the terms and conditions set forth below. Please read the following information carefully. Your continued use of this Site will indicate your agreement to be bound by the terms and conditions set forth below. If you do not agree to be bound by these terms and conditions, promptly exit this Site.

IF you need to see test results that are not available in MyPinnacleHealth, please contact your primary care doctor or the ordering doctor to ask for a copy.

Electronic Messaging

MyPinnacleHealth should never be used for emergency or urgent matters. For all medical emergencies go to an emergency room or dial 911. Neither MyPinnacleHealth nor any other application available through this Site is a substitute for appropriate and timely contact with your medical provider. This Site is not a substitute for consultation with your provider. You should never change or stop any course of treatment prescribed by your provider without consulting the provider first.

MyPinnacleHealth should be used for routine health questions with your established provider. If your provider is out of the office or unavailable, messages sent via MyPinnacleHealth may be routed to other authorized caregivers within PinnacleHealth in order to facilitate a timely response to your request. While every effort will be made to respond to your inquiry in a timely manner, PinnacleHealth takes no responsibility for any delay.

There is no guarantee that MyPinnacleHealth will always be available. System and Internet downtime may occur. MyPinnacleHealth may be disabled at any time at the sole discretion of PinnacleHealth.

Secure Communications

Your privacy is very important to PinnacleHealth. Please review PinnacleHealth's Privacy Policy for a complete description of how your information is gathered, used and protected. All communications using MyPinnacleHealth occur over a secure connection. You will receive Internet e-mail messages via the email address that you provided to PinnacleHealth notifying you that new information is available in your MyPinnacleHealth account. These e-mail messages, however, will not contain any confidential medical information.

Access Code

When you initially enroll in MyPinnacleHealth, you will be provided with an access code. The access code you receive will give you the opportunity to create a personal login name (called "MyPinnacleHealth ID") and a password. Once this access code has been used it will no longer be valid. It is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your confidential medical information. That person will also be able to read your messages and send new messages as if they were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that your security has been compromised. You may change your password at any time.

Information Does Not Constitute Medical Advice

The terms and conditions of this Site may change at any time. Any revised Privacy or Security Statement will apply to all information held by PinnacleHealth. Your use of the Site signifies agreement to all the terms and conditions.

The information contained on this Site is not intended to be used for or replace the advice of your medical provider. The information provided is intended to help you make healthcare decisions and take responsibility for your own health.

PinnacleHealth assumes no responsibility for how you use the information you obtain from this Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you.

Accuracy and Integrity of Information

Although PinnacleHealth attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform PinnacleHealth so that it can be corrected. Information contained on the Site may be changed or updated without notice.

Termination of Access

PinnacleHealth may restrict or terminate access to MyPinnacleHealth at any time. If access is restricted for planned maintenance of the MyPinnacleHealth system, every effort will be made to communicate downtime to all users in advance. However, there may be reasons to restrict access to MyPinnacleHealth without advance notice. PinnacleHealth reserves the right to permanently terminate access to MyPinnacleHealth for any reason.

Restrictions on Use and Ownership

All pages within this Site and any material made available for download are the property of PinnacleHealth and/or its subsidiaries and affiliates. The content on the Site is provided for PinnacleHealth and its patients only. The words "PinnacleHealth System" and its associated corporate logo are the trademarks and service marks of PinnacleHealth. All other trademarks, service marks, and logos used in this Site, including but not limited to MyPinnacleHealth and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of PinnacleHealth or the third party that may own the trademark, service mark, or logo. As a condition of your use of this Site, you warrant that you will not use the Site for any purpose that is unlawful or prohibited by the Terms and Conditions. Threats, attempts or actions to modify this system, deny access to the system, gain unauthorized access to data, breach system security or otherwise damage the system or date contained within is strictly prohibited.

Links to Other Sites

PinnacleHealth makes no representations whatsoever about any other website that you may access through this Site or any entity that may post its advertisements on this Site. When you access a non-PinnacleHealth site, please be advised that it is independent from PinnacleHealth, and that PinnacleHealth has no control over the content on that website. PinnacleHealth does not endorse or accept any responsibility for the content or use of any other linked site. If you decide to access any third party sites linked to this Site, you do so entirely at your own risk.